Design Thinking for HR Professionals

Empathy is not an abstract concept. With design thinking, you can apply empathy through a concrete process that results in innovative, people-first solutions.

Overview

Creativity, as Albert Einstein said, is “intelligence having fun”. When it comes to cracking today’s complex HR challenges, creativity is the X factor that can make a significant difference.

As an HR professional driving talent strategy, you likely face these challenges everyday: engaging employees, fostering a learning culture, strengthening collaboration across teams.

You’re not alone. Research shows that 82% of HR leaders believe conventional approaches fall short in addressing these issues.*

Design Thinking for HR Professionals is an immersive course where problem-solving gets human-centered.

In this course, you will:
  • Unlock innovative solutions through empathy and ideation techniques
  • Learn to apply design thinking principles to today’s most pressing HR challenges
  • Engage in role-plays that mirror real-world human-resources scenarios

Gain the tools you need to revolutionize your HR strategy and create prototypes to bring your most ambitious ideas to life.

Course Topics

Core Principles of Design Thinking

The Role of Empathy in Design Thinking

Bringing Solutions to Life Using Prototypes

Applying Design Thinking to Key HR Challenges

Effective Communication for Pitching Design Thinking Solutions

Learning Outcomes

At the end of this course, you’ll be able to:

  • Employ a hands-on approach to a mini design challenge to experience what design thinking is and its application to HR  
  • Evaluate and map out your organization’s business challenges within a broader context of emerging trends, systemic factors, emerging technologies and relevant data
  • Reframe complex business challenges as opportunities for HR innovation, thereby optimizing the employee experience to create value for both employees and the organization
  • Apply ethnographic techniques, such as observations and empathetic interviewing, to collect meaningful real-world data  
  • Turn field research into insights into problem statements that ensure your team are addressing the right issues 
  • Foster an environment conducive to ideation, including understanding when your team must balance visionary ideas with practical constraints 
  • Recognize and utilize various prototyping methods effectively, and plan a prototyping strategy tailored for critical “Moments That Matter” in the employee journey

Who Should Attend

Take this course if you’re an HR professional who’d like to understand the core principles of design thinking and apply a more human-centered approach to problem-solving. HR professionals who are in charge of leading change in their functions will also find this course highly useful.

Course Journey

Assessment & Evaluation

Participants will have a 2-day window after their course, to complete the evaluation and assessment. They must complete the evaluation and successfully pass the assessment to be eligible for their course certificate. The course evaluation and assessment will be conducted online.

To be eligible for funding, participants are required to attain a minimum 75% attendance and pass the course assessment. Please refer to our Terms & Conditions for more details.

Fees & Funding

Funding available for the Individual

Full Course Fee Without Funding S$1,050.00
Singapore Citizens / Permanent Residents Course Fee after 70% SSG funding S$315.00
Singapore Citizens aged 40 years & above Course Fee after 70% SSG funding and MCES 20% S$105.00

All course fees are subject to prevailing Goods & Services Tax (GST). GST will be applied on nett course fees after 70% baseline grant, before any other applicable subsidies.

Funding available for Singapore-registered Companies

Full Course Fee Without Funding S$1,050.00
Singapore registered Companies sponsoring Employees who are Singapore Citizens / Permanent Residents Course Fee after 70% SSG funding S$315.00
Singapore registered SMEs sponsoring Employees who are Singapore Citizens / Permanent Residents Course Fee after 70% SSG funding and ETSS 20% S$105.00

All course fees are subject to prevailing Goods & Services Tax (GST). GST will be applied on nett course fees after 70% baseline grant, before any other applicable subsidies.

Cohort Intake

  • 15 May 2024
  • 3 Sep 2024
  • 3 Dec 2024

Facilitator Bio

Lara Dudley

Lara is an accredited faculty of the Korn Ferry Academy. She is a versatile business professional, with experience as a management consultant, entrepreneur, and educator. In 2014, she co-founded DigitalMatter, a tech consultancy focused on the real estate and AEC industries. Under her leadership, DigitalMatter grew their workforce to 30 employees strong and set industry standards for digital best practices. Lara played a crucial role in establishing the company's HR function, including the creation of a strong employer brand that attracted top talent.

Lara's training style is to question the status quo, challenge individuals, and help them reach their full potential. She is a skilled connector, having worked with individuals and organizations across a variety of sectors, including finance, consulting, and AEC. Her experience extends from working with governments and large corporations to small start-ups and non-profit organizations.

Lara is a passionate advocate for social causes and has been involved in curriculum development for aidha, a micro-business school for domestic helpers, and Bagosphere, an L&D training program for rural youth in the Philippines. She serves on the advisory board of several social enterprises and enjoys judging business competitions at schools and universities.

Terms & Conditions

Success Stories

Don’t just take our word for it

SUGGESTED COURSES

Cultivating Cross-Team Collaboration and Innovation

Develop strategic communication to drive cross-team collaboration. Encourage diverse teams to break out of their silos, share their expertise, and solve problems together.

Mastering Presentation and Storytelling in Business

Use a broad range of communication techniques to tell your story—effectively, in your own unique voice—and let your insights and experience shine through.

Strategic Problem Solving and Paradox Management

Hone your problem-solving acumen, and master the art of navigating the complexities and paradoxes that come with a rising leadership role in your organisation.

Contact Us

Great leaders know an opportunity when they see it—and grab it on the spot. There’s no better time than now to start investing in yourself and your people. Speak to a Korn Ferry Academy consultant today.

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