The Empathetic Leader: Balancing Profit, People, Purpose

Discover how empathy can transform workplace dynamics, and supercharge your effectiveness as a leader.

Overview

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” — Maya Angelou

In a highly competitive, profit-oriented world, it may come as a surprise that empathy is a crucial business skill. Empathy predicts how well a manager performs—a consistent finding in Korn Ferry’s emotional intelligence research series.

Research indicates that empathetic leadership enhances customer satisfaction, encourages collaborative innovation, and boosts employee engagement—all ultimately building the bottom line.

The Empathetic Leader: Balancing Profit, People, Purpose is a course designed for executives and aspiring leaders.

In this course, you will:
  • Uncover the transformative power of empathy on your ability to lead, inspire, innovate, and drive results
  • Boost your capacity for active listening, conflict resolution and supportive behavior through interactive classes that highlight experiential learning
  • Gain the confidence to navigate challenges, nurture relationships, and drive change through empathy-driven leadership

Discover how empathy propels success in every aspect of your leadership role. Join us to embark on a journey that not only transforms your leadership style but also resonates in the hearts and minds of those you lead.

Course Topics

Business Success with Empathetic Leadership

Acquiring and Practicing Empathy Skills

Leveraging Empathy to Connect with Stakeholders and Achieve Results

Empathy in Strategic Problem-Solving

Inspiring and Motivating Teams

Leading Change with Empathy

Learning Outcomes

At the end of this course, you’ll be able to:

  • Understand how empathetic leadership increases customer centricity, innovation, employee engagement, and profits
  • Practice characteristics and practices for empathetic leadership, such as curiosity, inquisitiveness, active listening, constructive observation and empathetic communication
  • Develop skills to better cater to your stakeholders’ diverse needs and create a unified approach, benefiting all involved parties
  • Use empathetic leadership to solve problems and innovate with a customer-centric approach, setting your business apart
  • Inspire purpose-driven teams by connecting organizational goals with individual employee goals
  • Guide teams through change, ensuring smoother transitions, higher morale, and increased buy-in

Who Should Attend

Take this course if you’re a people manager, team lead or business leader who would like to be equipped with the skills to be an empathetic leader. This course is also relevant for HR professionals with talent management responsibilities.

Course Journey

Assessment & Evaluation

Participants will have a 2-day window after their course, to complete the evaluation and assessment. They must complete the evaluation and successfully pass the assessment to be eligible for their course certificate. The course evaluation and assessment will be conducted online.

To be eligible for funding, participants are required to attain a minimum 75% attendance and pass the course assessment. Please refer to our Terms & Conditions for more details.

Fees & Funding

Funding available for the Individual

Full Course Fee Without Funding S$1,050.00
Singapore Citizens / Permanent Residents Course Fee after 70% SSG funding S$315.00
Singapore Citizens aged 40 years & above Course Fee after 70% SSG funding and MCES 20% S$105.00

All course fees are subject to prevailing Goods & Services Tax (GST). GST will be applied on nett course fees after 70% baseline grant, before any other applicable subsidies.

Funding available for Singapore-registered Companies

Full Course Fee Without Funding S$1,050.00
Singapore registered Companies sponsoring Employees who are Singapore Citizens / Permanent Residents Course Fee after 70% SSG funding S$315.00
Singapore registered SMEs sponsoring Employees who are Singapore Citizens / Permanent Residents Course Fee after 70% SSG funding and ETSS 20% S$105.00

All course fees are subject to prevailing Goods & Services Tax (GST). GST will be applied on nett course fees after 70% baseline grant, before any other applicable subsidies.

Cohort Intake

  • 27 May 2024
  • 24 July 2024
  • 2 Oct 2024

Facilitator Bio

Fabian Lim

Fabian is an accredited faculty of the Korn Ferry Academy. He is a highly experienced coach, facilitator, and HR L&D practitioner with over 15 years of expertise in leadership and people development, coaching, and strategic organization development. He has a proven track record of leading Talent Management and Executive Leadership Development programs for prominent organizations in the Asia Pacific Japan region, the UK, and the US.

Fabian's broad industry experience includes coaching senior leaders and delivering business leadership sessions in various sectors, including Finance/Insurance, Oil & Gas, Pharmaceutical, Chemical, IT, and Retail. He is dedicated to creating a positive impact on the personal and professional growth of his clients, with a focus on practical and impactful training that helps participants discover their potential and purpose.

Fabian is committed to delivering executive education programs that enable individuals and organizations to achieve their goals and maximize their potential. His extensive knowledge, skills, and passion for coaching and leadership development make him an excellent resource for those seeking to enhance their skills and knowledge in these areas.

Terms & Conditions

Success Stories

Don’t just take our word for it

SUGGESTED COURSES

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Use a broad range of communication techniques to tell your story—effectively, in your own unique voice—and let your insights and experience shine through.

Innovation Leadership: Mastering Amazon’s Working Backwards Methodology

To survive in an unpredictable, constantly evolving business environment, companies must innovate at lightning speed to stay in the game.

Contact Us

Great leaders know an opportunity when they see it—and grab it on the spot. There’s no better time than now to start investing in yourself and your people. Speak to a Korn Ferry Academy consultant today.

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